We were promised phone and broadband by midnight on such-a-date. When it still didn't work at 11pm we called the provider and they said Oho, it's a line problem, we'll refer it to BT Openreach who handle all that kind of thing.
Bah Humbug, we thought, now who knows how long it will be before we have broadband working!
About 10am the next morning, BT called from a van parked outside to ask whether it would be a good time to come round. They popped in, discovered that the double glazing installers had cut the phone line where it came through the front door, installed a new master socket, and left us with working broadband in under 12 hours from the time we complained.
Thumbs up for good customer service.
